Privacy Policy

1. Who we are

For data protection purposes, FixPrep is the controller of the personal data we collect and use through this website and our services.

2. Personal data we collect

We may collect your name, business name, email address, phone number, message details, quote requests, platform type, monthly unit estimates, selected services, shipping or prep requirements, and any files or information you choose to send us.

We may also collect technical data such as IP address, browser type, device information, operating system, pages visited, referring URLs, cookie preferences, analytics events, pixels/tags and approximate location derived from technical data.

3. How we collect your data

We collect data when you contact us, submit a contact form, use the calculator, request a quote, subscribe to updates, communicate with us by email, phone or WhatsApp, or use our services. Some technical data is collected automatically through cookies, logs, analytics tools, security tools and similar technologies.

4. How we use your data and lawful basis

The calculator is provided for estimate purposes only. Any final quote, pricing or service availability may be confirmed separately.

5. Cookies and similar technologies

We use cookies and similar technologies to keep the website secure, remember preferences, understand how visitors use the site, and support features such as forms, analytics and embedded content. Essential cookies are required for the site to work. Non-essential analytics or marketing cookies are used only where permitted and, where required, after consent.

You can manage cookies through our cookie banner, browser settings or preference tools. Blocking cookies may affect some website features. Because there is no consistent industry standard for “Do Not Track” signals, we do not currently change our practices when such a signal is detected.

6. Comments, uploads and embedded content

We do not intend to operate public comments as a core website feature. If comments are enabled in the future, we may collect the information shown in the comment form, plus IP address and browser user agent data for spam and security checks.

If you upload or send images, labels, documents or other files to us, avoid including unnecessary personal data or embedded location data such as EXIF GPS information.

Pages or blog posts may include embedded content such as videos, maps, reviews, images or articles from other websites. Embedded content can behave as if you visited the third-party website directly, and those websites may collect data, use cookies and track your interaction according to their own policies.

If account or login features are enabled, WordPress or related systems may set login, screen preference or security cookies. Password reset or security emails may include IP address data where required for protection and audit purposes.

7. Who we share your data with

We may share data with service providers who help us run the website and services, including hosting providers, email providers, contact form tools, analytics providers, payment or accounting tools, security/anti-spam tools, delivery partners, marketplaces, fulfilment partners and professional advisers. We only share what is necessary for the relevant purpose.

We may also share data if required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business sale, transfer, restructuring or similar transaction.

8. International transfers

Some service providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards such as adequacy regulations, standard contractual clauses or equivalent protections where required.

9. Data retention

We keep personal data only for as long as needed for the purposes described in this policy, including responding to enquiries, providing services, keeping business records, meeting legal obligations, resolving disputes and maintaining website security.

10. Your rights

Depending on the circumstances, you may have the right to access, correct, erase, restrict or object to processing of your personal data, request data portability, withdraw consent where processing is based on consent, and complain to the Information Commissioner’s Office.

11. Marketing communications

If you subscribe to updates or ask to hear from us, we may send relevant service, business or marketing communications. You can unsubscribe or object to marketing at any time by contacting us or using any unsubscribe option provided.

12. Children

Our website and services are intended for business users and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will review it.

13. Automated decision-making

We do not use personal data for automated decision-making that produces legal or similarly significant effects. Any calculator or pricing output is an estimate and does not make an automated final decision about you.

14. Security

We use reasonable technical and organisational measures to protect personal data. No website, email or internet transmission is completely secure, so please avoid sending unnecessary sensitive information unless requested through an appropriate channel.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.